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How To Find Customers On Social Media

How To Find Customers On Social Media

If you’re a startup or a small business that has just started out, you may be struggling to find new clients and to get your business moving forward. You need to know that social media is your friend. It’s there to assist in your business growth and to help you discover a whole world of endless possibilities.

As social media grows and develops, there are constantly new discoveries that are impacting our businesses and giving opportunities for client growth.

If you’ve jumped onto the social media platforms and opened every one available but not seeing results – that’s because you need strategy. You need to find what works for your business and work with social media channels that are aligned with what your business and clients need.

How can you find new clients on social media and how can you turn them from leads into converts? Check out our top 6 focus points…

Share user-generated content

Social media is a great place to create engagement with your customers. But it’s also a great place to find new customers. You can do this by sharing user-generated content. How? By encouraging users to submit photos showing off / wearing or using your products, asking them to tag the photos along with providing a dedicated hashtag that you can then monitor.

Proof that people are loving your products or services is reason for new customers to try and buy. Photos on social media can be seen by a wide audience and if users are mentioning your business in their posts, it will give way for potential customers to come and see what the fuss is all about.

You can then share or retweet the positive posts, along with any reviews that come through – showcasing your business.

Start at home

In the early days of starting a business, it’s vital to spread the word by telling friends and family about what you offer, then going further afield in your personal (and professional if applicable) network circles. Let everyone know what you’re doing and the step that you’ve taken. You can do this by physically speaking with people and leaving them a business card or you can share via your personal social media channels, directing people to check out your business social media pages.

Know your business

You need to be credible and to be positive in what you’re offering. Have a complete understanding of your core values and your USP (unique selling proposition). If you have this clear in your mind, you’ll be more confident when talking to people and sharing what you offer without waffling or stumbling.

If you’ve already started working with clients, ask them to write a short testimonial for you so you can use these as proof of what you offer. Add these to your website and direct people to them to confirm that you are credible. You can use snippets of these in social media posts and share your business posts through your personal profile to achieve a wider reach of audience. The more people who see what you’re offering, the higher chance of attracting new customers.

Find new clients using social media - and grow your business

LinkedIn is a goldmine

Using LinkedIn to connect with like-minded individuals and business connections to build a network around your business is a great way to become known and established. Ensure that your LinkedIn profile is up to date with all your business information on there, if you have set up a business LinkedIn page, make sure it’s referenced in your personal profile. Then network. Join network groups and local groups and start to engage and interact with other individuals that you would like to work with or who could help your business grow. Contribute to discussions and show off your expertise or knowledge by offering solutions to problems or guiding people in the right direction. The more you engage, the more people will connect with you. Once you have a good network of connections, and build up trust among them, you can message them and let them know what you do and offer your services, where appropriate.

Understand your ideal customer

If you want to grow your business, you need to understand what it is they are seeking. By delving deeper into social platforms, you can discover what people are really looking for and asking questions about. By answering their questions and providing solutions to their needs, you are showing authority and building a level of trust.

You can use the search function on each of the social platforms to establish whether your customers are using those platforms and whether it’s worth your time marketing on them. Search for keywords related to your niche, similar brands, industry leaders and any competitors you have that people may be following. This will give you insight into what your customers and competitors are doing and how you can steer your marketing strategy to be in line with what your customers are seeking.

Twitter’s Advanced Search is a great way to get down to specific customers. You can search within a geographic area, using phrases or hashtags, as well as looking at other accounts and in a date range. Find and discover your ideal customers and connect with them. Introduce yourself and what you have to offer and keep on top of industry changes and how you can be an effective leader in your niche.

Make it easy

People give up easily. If they can’t find what they’re looking for, they will move on to the next business, and it’s a simple click to do so. And this is applicable on your social media platforms too. If you offer a product that people can buy online, make it easy to buy direct from your social channel.

People are using social media to be social – you may be using it for business, but others will be on there to connect with friends and family. Therefore, you need to catch their attention in a split second and make it easy for them to click and be directed exactly where you intend them to land. If people aren’t specifically looking for your product, they may like the look of what they see if an advert pops up but not necessarily want to go to your website.

How can you make it easy for user?

Facebook – add a shop tab to your page.

Instagram – Use the Shop now button function (you’ll need a Facebook shop to action this)

Pinterest – with Buyable Pins, a user can purchase directly without leaving Pinterest

Twitter – although there isn’t a ‘button’ you can use, utilise links to your products or storefront to make it a simple click step.

There are a number of ways you can entice and grow your customer base but it’s about being seen, known and getting in front of your target audience in a confident and professional manner. Don’t be ashamed or embarrassed about telling people what you do. At the end of the day, it’s your business and you should be passionate about it – wanting to shout about it from the roof tops!

Use your social media channels to let that passion be seen and engage with those that do show interest. Provide great customer service and each new customer will have all but praise for your business.

If you’d like advice or help in getting your social media marketing strategy started or moving in a new direction, we’d love to help. Feel free to get in touch for an initial consultation and let’s see how we can make your business grow.

 

If you’re a startup or a small business that has just started out, you may be struggling to find new clients and to get your business moving forward. You need to know that social media is your friend. It’s there to assist in your business growth and to help you discover a whole world of endless possibilities.

As social media grows and develops, there are constantly new discoveries that are impacting our businesses and giving opportunities for client growth.

If you’ve jumped onto the social media platforms and opened every one available but not seeing results – that’s because you need strategy. You need to find what works for your business and work with social media channels that are aligned with what your business and clients need.

How can you find new clients on social media and how can you turn them from leads into converts? Check out our top 6 focus points…

Share user-generated content

Social media is a great place to create engagement with your customers. But it’s also a great place to find new customers. You can do this by sharing user-generated content. How? By encouraging users to submit photos showing off / wearing or using your products, asking them to tag the photos along with providing a dedicated hashtag that you can then monitor.

Proof that people are loving your products or services is reason for new customers to try and buy. Photos on social media can be seen by a wide audience and if users are mentioning your business in their posts, it will give way for potential customers to come and see what the fuss is all about.

You can then share or retweet the positive posts, along with any reviews that come through – showcasing your business.

Start at home

In the early days of starting a business, it’s vital to spread the word by telling friends and family about what you offer, then going further afield in your personal (and professional if applicable) network circles. Let everyone know what you’re doing and the step that you’ve taken. You can do this by physically speaking with people and leaving them a business card or you can share via your personal social media channels, directing people to check out your business social media pages.

Know your business

You need to be credible and to be positive in what you’re offering. Have a complete understanding of your core values and your USP (unique selling proposition). If you have this clear in your mind, you’ll be more confident when talking to people and sharing what you offer without waffling or stumbling.

If you’ve already started working with clients, ask them to write a short testimonial for you so you can use these as proof of what you offer. Add these to your website and direct people to them to confirm that you are credible. You can use snippets of these in social media posts and share your business posts through your personal profile to achieve a wider reach of audience. The more people who see what you’re offering, the higher chance of attracting new customers.

Find new clients using social media - and grow your business

LinkedIn is a goldmine

Using LinkedIn to connect with like-minded individuals and business connections to build a network around your business is a great way to become known and established. Ensure that your LinkedIn profile is up to date with all your business information on there, if you have set up a business LinkedIn page, make sure it’s referenced in your personal profile. Then network. Join network groups and local groups and start to engage and interact with other individuals that you would like to work with or who could help your business grow. Contribute to discussions and show off your expertise or knowledge by offering solutions to problems or guiding people in the right direction. The more you engage, the more people will connect with you. Once you have a good network of connections, and build up trust among them, you can message them and let them know what you do and offer your services, where appropriate.

Understand your ideal customer

If you want to grow your business, you need to understand what it is they are seeking. By delving deeper into social platforms, you can discover what people are really looking for and asking questions about. By answering their questions and providing solutions to their needs, you are showing authority and building a level of trust.

You can use the search function on each of the social platforms to establish whether your customers are using those platforms and whether it’s worth your time marketing on them. Search for keywords related to your niche, similar brands, industry leaders and any competitors you have that people may be following. This will give you insight into what your customers and competitors are doing and how you can steer your marketing strategy to be in line with what your customers are seeking.

Twitter’s Advanced Search is a great way to get down to specific customers. You can search within a geographic area, using phrases or hashtags, as well as looking at other accounts and in a date range. Find and discover your ideal customers and connect with them. Introduce yourself and what you have to offer and keep on top of industry changes and how you can be an effective leader in your niche.

Make it easy

People give up easily. If they can’t find what they’re looking for, they will move on to the next business, and it’s a simple click to do so. And this is applicable on your social media platforms too. If you offer a product that people can buy online, make it easy to buy direct from your social channel.

People are using social media to be social – you may be using it for business, but others will be on there to connect with friends and family. Therefore, you need to catch their attention in a split second and make it easy for them to click and be directed exactly where you intend them to land. If people aren’t specifically looking for your product, they may like the look of what they see if an advert pops up but not necessarily want to go to your website.

How can you make it easy for user?

Facebook – add a shop tab to your page.

Instagram – Use the Shop now button function (you’ll need a Facebook shop to action this)

Pinterest – with Buyable Pins, a user can purchase directly without leaving Pinterest

Twitter – although there isn’t a ‘button’ you can use, utilise links to your products or storefront to make it a simple click step.

There are a number of ways you can entice and grow your customer base but it’s about being seen, known and getting in front of your target audience in a confident and professional manner. Don’t be ashamed or embarrassed about telling people what you do. At the end of the day, it’s your business and you should be passionate about it – wanting to shout about it from the roof tops!

Use your social media channels to let that passion be seen and engage with those that do show interest. Provide great customer service and each new customer will have all but praise for your business.

If you’d like advice or help in getting your social media marketing strategy started or moving in a new direction, we’d love to help. Feel free to get in touch for an initial consultation and let’s see how we can make your business grow.

 

Why Use Twitter For Business Marketing?

Why Use Twitter For Business Marketing?

Twitter is a great resource to use for your business marketing to source potential clients and to reach out to both audiences and other business owners, not to mention influencers. It’s a platform for quick, relevant to the point snippets of information engaging a user to see your point of view.

Starting off as a microblogging platform, it still remains effective and one of the best channels to share with the world your opinions. A quick tweet telling your friends about your morning coffee, or to let others know about a great experience you had in your favourite retail place, or even to just keep in touch with loved ones across the globe. It offers a range of benefits to reach a wide range of people and businesses.

Twitter can be a place to get the latest news story and to see events unravel as they happen. Twitter is hungry for content, for information and for users to connect. Providing a way for influence to be at the forefront of our news feeds, it’s the perfect platform to establish a name and gain a following with the pure aim of growing your business.

Trends are big in Twitter and if something is big worldwide, you can guarantee that it’ll be on Twitter. Viral YouTube videos, celebrity news, world news – you’ll find it on Twitter. These can all be found on the platform by their individual hashtags that’s been assigned to the subject. Find the hashtag that you’re looking for and use the search function to find every tweet related to that subject.

Twitter for business

The same principle can be used for your business. By creating a hashtag that is relevant and recognisable to your brand and using that in all your Twitter marketing, you can keep track of all activity that relates to your business, including when users are talking about your brand or an influencer gets hold of your brand – it can all be traced back.

TweetDeck is a great place to keep track of Twitter activity without the need to fill up your news feed with content that you perhaps don’t want to see every time you open the app.

Take note of what the big brands are doing and use their examples in how to reach your audience. Big brands will almost certainly have a presence and are using it to reach out to current clients, attract new customers and to create a great customer experience. Use their @handle in your tweet and they will respond – providing a way to interact with your favourite brands at the touch of a button and receive (almost) instant response. This is a great way to up your customer service levels and to let your clients know that you care about them, and that they are valuable to your business.

Benefits to using Twitter for business?

  • Quick and easy to provide snippets of what you have to offer, links to your website or articles
  • Easy reach for business research
  • Express your opinion or thoughts.
  • Reach new audiences
  • Ask for feedback, including the use of polls or questions.
  • Follow others in your industry / niche
  • Reach a large number of users, quickly
  • Build relationships, provide customer care
  • Stay up to date with latest news and trends
  • Contribute to discussions and industry discussions.

So with these in mind, whatever area of business you are in, there is a way to reach your ideal audience. However to really touch deep with that audience and to be influential in that outreach, a business needs to understand who they are speaking to and who they are targeting to ensure effective results.

Twitter Analytics

This is where Twitter analytics comes in. You can dig deep by looking into the statistics the platform provides (free of charge) and start to understand your audience.

Once in Twitter analytics you will see a menu of options, choose the ‘audience’ tab which will direct you to a page full of follower growth data. By scrolling down you can establish your audience’s interests, demographics, lifestyle interests – even down to which mobile carrier they are with!

Understanding what type of content your audience enjoys or reacts to will drive your social media marketing and content strategy – what’s the point in sharing if people are not engaging?

The information available in analytics is important to establish whether you are reaching your ideal audience or attracting users who would not be a potential customer.

If either case, it may be time to return to your marketing strategy and learn more about who you want to target and who you need to attract in order to grow your business. A marketing strategy will outline what you need to do, in order to see successful results. By coming away from a good strategy, it will have implications on your business growth.

Within the ‘followers’ tab, you are given data that allows you to really get to know your audience. Are they mostly male or female? Which countries do they reside in? What are their top interests? Understanding these will help in your marketing drive. By speaking directly to your audience and providing content that they enjoy to see/read and will engage with and share or comment on, will help boost your engagement and provide a better way to grow your audience – and your business.

If you’re looking to implement a marketing strategy or need advice on how to target your ideal audience, please feel free to get in touch.

 

Why Hire A Social Media Manager For Your Business?

Why Hire A Social Media Manager For Your Business?

Whatever type of industry you are in, a large majority of your customers are going to be on social media – so that’s where you need to be too if you are wanting to grow your business.

Many businesses set up Facebook pages or open a Twitter account but are then not sure of how to move forward in using these effectively for their business. This is where the help of a social media manager or agency comes in.

As with any part of your business, for it to be successful, it needs to be done correctly. Skipping parts of a project to make it easier often comes with a price. This is just the same for your marketing budget and strategy and online marketing is an important part of this.

How can social media benefit your business?

A huge amount of people use one or more social media networks.

  • Facebook: 2.07 billion users
  • Twitter: 330 million users
  • Instagram: 100 million users
  • LinkedIn: 500 million users

These figures speak for themselves and can’t be ignored when it comes to your marketing strategy! Social media has so many benefits when reaching out to potential clients and creating solutions for the problems they are trying to solve, for reaching out to people who are looking for YOUR product, for reaching out to people who want YOUR services. Your business needs to be put in the forefront of people’s minds and with the fast-paced environment that we live in, being online is the best way to achieve that.

Which social media platforms should you be using for your business?

Each social media platform has its benefits and are effective in different ways. We believe that being competent in one or two platforms is much more effective than spreading yourself thin and trying to manage too may all in one go. If you’re not sure on what you’re doing you may well end up giving a bad impression of your business rather than the positive vibe that you intended to, meaning that your efforts have a negative effect on your business growth.

hire a social media manager

Facebook

Facebook is a great way to be able to offer excellent customer service along with personalised 1-2-1 interaction with your customers or potential clients in a professional manner. You’re able to show the human behind the online screen where engagement can take place and people can ask questions or know that you are interested in what they are looking for.

With Facebook being the biggest social media network, with over 2 billion users worldwide,  it certainly is not a platform that you want to miss! People are searching and researching their chosen products all day long and often they will seek out a Facebook page to see what kind of service you are offering and if it is engaging for them.

There are over 50 million businesses who have a Facebook business page and nearly one third of Facebook users engage with brands regularly. That’s a large number of people that could be engaging with your business if you gave it the proper chances!

Twitter

Twitter is used more for informational purposes and to give opinions and share views. It moves very quickly and to be effective on Twitter you must keep up with the pace. You could place the same 5 posts throughout a day and reach a different audience each time. People want ‘now’ when it comes to Twitter and like to jump on top of trends and find the latest news or happenings.

Businesses use Twitter to inform people about their services which then links the reader to their website or product. The business needs to capture a reader with only a few characters and therefore copy writing needs to be a skill to make it engaging.

With visuals being a big part of social media – the more visuals you use, the better.  GIFs and short videos are becoming even more popular and this is definitely something that you should consider if you’re looking to stand out from the crowd.

Instagram

Businesses are presented with a real opportunity when it comes to Instagram to be able to market their product to a more targeted and unique audience. Instagram is a way to get creative. Focus on what your branding is about rather than your actual products. You are able to create an image that highlights your business in a different light and use hashtags and keywords to attract the exact audience you want to engage with.

Choose hashtags that relate to your niche and your location. You don’t want to go mad with hashtags but you want your images to be noticed. Choose one that is unique to your business which people can use when they mention your product or company. If you’re running a campaign, create a hashtag that you can use throughout this time and will get noticed across the board.

Use the Instagram Stories function to be able to show a human side of the business. These stories will be visible for 24 hours and then disappear! (although you can save them so you can use them again at a later date). These stores can capture behind-the-scenes content. You can use these to experiment and try out new ideas – knowing they can be deleted or that they will disappear anyway.

Tag in other accounts for people to notice you, i.e. if you’re looking to work with influencer marketing. Not everyone monitors the hashtags on social media so tagging a collaborator is a good way to get noticed.

Conclusion

Whichever platform you decide to work with, ensure that they are presented well and are appealing for the audience you are targeting. Another tip is to ensure that all your company information and bios are up to date and are clearly branded to show continuity from your website through to your social media networks.

KJP Creative is here to help at the click of a button for anyone wanting any further advice or would like to move forward in working with a social media manager. Knowing that your social media is in good hands is one weight taken away from you. If you want to grow your business, focus on the parts of your business that you enjoy doing – and leave the rest to the experts!

Get in touch today for your FREE consultation.

 

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