Whatever type of industry you are in, a large majority of your customers are going to be on social media – so that’s where you need to be too if you are wanting to grow your business.
Many businesses set up Facebook pages or open a Twitter account but are then not sure of how to move forward in using these effectively for their business. This is where the help of a social media manager or agency comes in.
As with any part of your business, for it to be successful, it needs to be done correctly. Skipping parts of a project to make it easier often comes with a price. This is just the same for your marketing budget and strategy and online marketing is an important part of this.
How can social media benefit your business?
A huge amount of people use one or more social media networks.
- Facebook: 2.07 billion users
- Twitter: 330 million users
- Instagram: 100 million users
- LinkedIn: 500 million users
These figures speak for themselves and can’t be ignored when it comes to your marketing strategy! Social media has so many benefits when reaching out to potential clients and creating solutions for the problems they are trying to solve, for reaching out to people who are looking for YOUR product, for reaching out to people who want YOUR services. Your business needs to be put in the forefront of people’s minds and with the fast-paced environment that we live in, being online is the best way to achieve that.
Which social media platforms should you be using for your business?
Each social media platform has its benefits and are effective in different ways. We believe that being competent in one or two platforms is much more effective than spreading yourself thin and trying to manage too may all in one go. If you’re not sure on what you’re doing you may well end up giving a bad impression of your business rather than the positive vibe that you intended to, meaning that your efforts have a negative effect on your business growth.
Facebook is a great way to be able to offer excellent customer service along with personalised 1-2-1 interaction with your customers or potential clients in a professional manner. You’re able to show the human behind the online screen where engagement can take place and people can ask questions or know that you are interested in what they are looking for.
With Facebook being the biggest social media network, with over 2 billion users worldwide, it certainly is not a platform that you want to miss! People are searching and researching their chosen products all day long and often they will seek out a Facebook page to see what kind of service you are offering and if it is engaging for them.
There are over 50 million businesses who have a Facebook business page and nearly one third of Facebook users engage with brands regularly. That’s a large number of people that could be engaging with your business if you gave it the proper chances!
Twitter is used more for informational purposes and to give opinions and share views. It moves very quickly and to be effective on Twitter you must keep up with the pace. You could place the same 5 posts throughout a day and reach a different audience each time. People want ‘now’ when it comes to Twitter and like to jump on top of trends and find the latest news or happenings.
Businesses use Twitter to inform people about their services which then links the reader to their website or product. The business needs to capture a reader with only a few characters and therefore copy writing needs to be a skill to make it engaging.
With visuals being a big part of social media – the more visuals you use, the better. GIFs and short videos are becoming even more popular and this is definitely something that you should consider if you’re looking to stand out from the crowd.
Businesses are presented with a real opportunity when it comes to Instagram to be able to market their product to a more targeted and unique audience. Instagram is a way to get creative. Focus on what your branding is about rather than your actual products. You are able to create an image that highlights your business in a different light and use hashtags and keywords to attract the exact audience you want to engage with.
Choose hashtags that relate to your niche and your location. You don’t want to go mad with hashtags but you want your images to be noticed. Choose one that is unique to your business which people can use when they mention your product or company. If you’re running a campaign, create a hashtag that you can use throughout this time and will get noticed across the board.
Use the Instagram Stories function to be able to show a human side of the business. These stories will be visible for 24 hours and then disappear! (although you can save them so you can use them again at a later date). These stores can capture behind-the-scenes content. You can use these to experiment and try out new ideas – knowing they can be deleted or that they will disappear anyway.
Tag in other accounts for people to notice you, i.e. if you’re looking to work with influencer marketing. Not everyone monitors the hashtags on social media so tagging a collaborator is a good way to get noticed.
Whichever platform you decide to work with, ensure that they are presented well and are appealing for the audience you are targeting. Another tip is to ensure that all your company information and bios are up to date and are clearly branded to show continuity from your website through to your social media networks.
KJP Creative is here to help at the click of a button for anyone wanting any further advice or would like to move forward in working with a social media manager. Knowing that your social media is in good hands is one weight taken away from you. If you want to grow your business, focus on the parts of your business that you enjoy doing – and leave the rest to the experts!
Get in touch today for your FREE consultation.