Internet marketing / digital marketing is the way that people are choosing to communicate with their favourite brands and businesses and the way that people are making purchases, decisions and listening to influence – all via the internet. The increasing number of users on social media and the desire for everything to be made mobile is making it easier for people to have constant access to brands and social media networks. This gives way for users to influence what their family, friends and wider circle of friends are doing and purchasing. Word of mouth has become even more influential, via the means of social media.
Business owners are in a place where they need to be using digital marketing to have an influence and a greater chance of reaching their audience. If you’re not on social media as a business, you’re missing out on large volumes of traffic that could be potential customers.
So, what benefits does digital marketing have on a business and how can each business use it to see longevity and successful marketing results?
The cost of digital marketing is a fraction of the cost of offline marketing or physical retail stores. There are no constant outlays, property rentals or maintenance, or even the need to purchase and store stock prior to a user making a purchase. Using digital marketing and working online has provided a way for smaller business to reach potential customers that would not have been possible in the past and to target a wider audience in order to grow their business.
People are researching all the time, 24 hours a day, 7 days a week. There are no limits to when a customer could be searching for your business and without the restrictions of offline cut-offs and retail outlets, this allows an online business can be ‘open’ 365 days a year. If your business is on Google and the other large search engines, if your business is on the social media channels that your specific audience is spending their time, then you’re going to have opportunity to reach more and more people as others’ discover your brand and share your products and content.
Using social media channels to display what your brand represents and who you are as a business allows users to find you at ANY time. You may only work 16 hours a week, but your social channels are working 24 hours a day for you, being the face of your business for any potential customer that comes along.
Realise the potential
That’s a powerful thought, and something that should be highlighted when thinking about digital marketing. What does your online presence say about you? Do your business profiles match up with your company core values and does the presence that comes across give a true reflection of what your business represents? It may be time to re-evaluate what your Facebook page is discussing. It may be time to stop sharing tweets that are not relevant to your business. It may be time to connect with business contacts who will help boost your business on LinkedIn. Every aspect of your online presence is your company reputation, whether that be a business profile or a personal profile. If a user likes your product, they will no doubt look you up too – what will they find?
Use social apps correctly
By successfully using online marketing to target your business, you will be in a better place to engage with customers and provide excellent customer service. Your reputation depends on your customer service! With all things digital, people expect a response instantly and apps like Messenger and WhatsApp allow customers to have that personal contact with a business. If you’re using these functions, ensure that you use them well and provide a customer service that people will want to recommend. Again, word of mouth is powerful – if someone likes your service, they will recommend you.
The great thing about digital marketing is that everything is measurable, and everything can be accounted for. Whether that be the traffic to your website or the link clicks from your Facebook page, using the tools available, you can measure everything that you are doing within your marketing campaign. Try to get into a routine of looking at your results regularly, monthly or weekly reports are good (if you have the time) to ensure that you stay on track and in line with your targets. If something is not working, you’re able to investigate why and make changes. Similarly, you will be able to see when something is good and is providing great results.
Growing your business using online marketing is a great tool for any business and will give you the upper hand over businesses that are not using it. Everyone is searching for something online and if you’re noticeable and present online, you’ll win new clients.
Be persistent and don’t give up. Building a good customer base from social media can take time but using a marketing strategy will enable you to plan and prepare each step.
If you’d like help getting your online marketing strategy off the ground or if you’re been using social media for a while and are not seeing results, get in touch today, we want to help!